Moving can be stressful, and one of the last things anyone wants to deal with is loss or damage to their belongings.
Unfortunately,
accidents can happen, and items may get broken or lost during the moving
process.
Whether you’re moving across the city or across the country, it’s important to understand your rights and options when it comes to filing a loss or damage claim against a moving company.
The Reality of Moving Claims
According
to the American Moving and Storage Association, about 1 in 10 people report
issues related to damage or loss during a move.
While most moves go smoothly, it's still crucial to prepare for the worst-case scenario and know how to handle things if your possessions are damaged or lost.
Understanding the Coverage Options
When
hiring a moving company, you typically have two options for coverage: Released
Value Protection and Full Value Protection.
These two options vary in terms of the level of coverage they offer.
Released Value Protection: This is usually the most basic level of protection, and it’s often included in your moving contract at no additional charge.However,
it’s limited – moving companies only cover a small amount (typically 60 cents
per pound) for any damaged items.
So, if your 10-pound vase worth $100 is broken, you’ll only receive about $6 in compensation.
Full
Value Protection:
As the name suggests, this option offers more comprehensive coverage.
If an item
is lost, damaged, or destroyed, the moving company will either repair, replace,
or provide a cash settlement based on the value of the item.
This coverage is typically an additional cost, but it’s worth considering if you have valuable items that you want to ensure are protected during the move.
Filing a Loss or Damage Claim
In the
unfortunate event that your items are damaged or lost during the move, you’ll
need to file a claim with the moving company.
It’s essential to document everything thoroughly to support your case.
Inspect
Your Items Immediately:
Once your items are delivered, take time to check each one carefully.
Document any damages with photos or videos and make a detailed list of the items that have been affected.
Review
Your Moving Contract:
Double-check the terms of the agreement, especially if you opted for Full Value
Protection or Released Value Protection.
This will guide you on what you can expect in terms of compensation and what steps to follow in filing a claim.
File
the Claim Promptly:
Most moving companies have a set time frame within which you must file a claim
(typically 7-30 days).
The sooner you file, the better chance you have of getting a favorable resolution.
The Importance of Choosing the Right
Moving Company
To reduce
the chances of dealing with a claim in the first place, choosing a reputable
moving company is essential.
According
to a 2021 survey, 45% of people said they chose their moving company based on
reviews and reputation.
Going with Best Local Moving Companies that are experienced and well-reviewed can ensure that your belongings are handled with care, reducing the likelihood of damage or loss.
What Happens If the Claim is Denied?
If your
claim is denied, don’t panic. First, review the reasons for the denial and
gather any additional evidence that might support your case.
You can
also try negotiating with the moving company to find a resolution that works
for both parties.
If all
else fails, you have the option to file a complaint with the Federal Motor
Carrier Safety Administration (FMCSA) if the moving company is interstate or
with your state’s consumer protection office if it's a local move.
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